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Frequently Asked Questions

1.Why have I not received my order yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
2. How do I place a return/replacement request on
If you want to return/replace a product on SSSCart, please follow these steps:
  • Create a return/replacement request online. You can replace the product bought on SSSCart within 7-days of delivery.
  • Login to your SSSCart Account and go to MY ORDERS section.
  • Select the item you wish to replace and click on the Return/Replace link against the order.
  • Choose return/replacement option and fill in the required details.
  • Once the return/replacement request is created, we will ensure that it is processed as soon as possible.
3. How do I place a cancellation request on
If you wish to cancel your order, please follow these steps:
  • Create a cancellation request online.
  • Click on the Cancel link against your order in the MY ORDERS section in My Account.
  • Choose cancellation option and fill in the required details.
  • Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.
4. I paid cash on delivery, how would I get the refund?
If you chose to pay Cash on Delivery, the refund will be credited either in the form of SD Cash and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details: Bank Name
  • Account Holder Name
  • Bank Account Number
  • Branch Address
  • IFSC Code
5.If I receive a physically damaged product, can I get it replaced?
  • Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:
1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. 2. If you are concerned, don't open the product yourself. Call the SSSCart customer care for further assistance.
6. How long will it take me to receive the refund after I cancel the order?
  • We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of SSSCart Cash (SD Cash) that can be used for your future purchase on
7. What should I do if I find my package opened or tampered with upon delivery?
  • SSSCart believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you.
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